In Stock Lead Times: ~ 1-2 business days
Winsome Return Policy:
- You may return new, unopened items for a refund within 30 days of delivery.
- Product must be in the same condition as shipped.
- Product must be returned in original carton with packaging.
- Product that is shipped un-assembled must be returned the same way.
- Product must be unused.
- Customer must have provided written notice of incomplete or damaged product within 48 hours of receipt.
- Non - resalable product is not returnable.
30% restocking fee will be deducted from refund for restocking.
Shipping for returns:
Customer is responsible for the cost and related shipping charges for returned item/order, which is deducted from refund.
Non-refundable freight charges:
Customer shall be responsible for outbound freight and handling charges incurred in connection with the original shipments of the Product.
Nature of damage/defect should be noted i.e., shelf cracked, top smashed in corner, leg missing, etc.
Please send photos via email.
Buyer’s remorse returns:
Reason should be noted i.e., changed mind, doesn’t like, etc.
Cancellations or any changes to an order must be noted i.e., item change, address change, etc.
These are not guaranteed as the merchant does ship out within 1-2 business days from receipt of PO (for in stock items)
NOTE: See the General Shipping & Return Policy for further procedure guidelines in addition to this page.