Chris & Chris Return Policy
Chris & Chris Return Policy:
- You may return new, unopened items for a refund within 30 days of delivery.
- Refunds will be issued within 14 days of request. Credit card processing fees will not be refunded on customer remorse returns.
- Product must be in the same condition as shipped.
- Product must be returned in original carton with packaging.
- Product that is shipped un-assembled must be returned the same way.
- Product must be unused and unopened.
- Customer must have provided written notice of incomplete or damaged product within 48 hours of receipt.
- Non - resalable product is not returnable.
24% restocking fee will be deducted from refund for restocking.
Shipping for returns:
Customer is responsible for the cost and related shipping charges for returned item/order, which is deducted from refund.
Non-refundable freight charges:
Customer shall be responsible for outbound freight and handling charges incurred in connection with the original shipments of the Product.
- Customer must contact us within 48 hours of receipt of the Product. A damaged claim will be submitted to carrier if Product has been damaged in transit.
- Nature of damage/defect should be noted i.e., shelf cracked, top smashed in corner, leg missing, etc.
- Please send photos via email.
- Replacement orders for damaged or missing parts will be shipped within 3 business day upon request with no additional charge.
- Damages must be noted on the bill of lading/waybill upon deliver otherwise the customer assumes full responsibility of the damaged Product(s).
Buyer’s remorse returns:
- Reason should be noted i.e., changed mind, doesn’t like, etc.
- 24% restocking fee will be deducted from refund for restocking.
Cancellations or any changes to an order must be noted i.e., item change, address change, etc.
All sales are final on discontinued, clearance & “as is” Products.