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Chris & Chris Return Policy

Chris & Chris Return Policy:

  • You may return new, unopened items for a refund within 30 days of delivery.
  • Refunds will be issued within 14 days of request. Credit card processing fees will not be refunded on customer remorse returns.

 

Return Limitations:

  • Product must be in the same condition as shipped.
  • Product must be returned in original carton with packaging.
  • Product that is shipped un-assembled must be returned the same way.
  • Product must be unused and unopened.
  • Customer must have provided written notice of incomplete or damaged product within 48 hours of receipt.
  • Non - resalable product is not returnable.

 

Restocking Fee:

24% restocking fee will be deducted from refund for restocking.

 

Shipping for returns:

Customer is responsible for the cost and related shipping charges for returned item/order, which is deducted from refund.

 

Non-refundable freight charges:

Customer shall be responsible for outbound freight and handling charges incurred in connection with the original shipments of the Product.

 

Damaged/defective returns:

  • Customer must contact us within 48 hours of receipt of the Product. A damaged claim will be submitted to carrier if Product has been damaged in transit.
  • Nature of damage/defect should be noted i.e., shelf cracked, top smashed in corner, leg missing, etc.
  • Please send photos via email.
  • Replacement orders for damaged or missing parts will be shipped within 3 business day upon request with no additional charge.
  • Damages must be noted on the bill of lading/waybill upon deliver otherwise the customer assumes full responsibility of the damaged Product(s).

 

Buyer’s remorse returns:

  • Reason should be noted i.e., changed mind, doesn’t like, etc.
  • 24% restocking fee will be deducted from refund for restocking.

 

Order Cancellations:

Cancellations or any changes to an order must be noted i.e., item change, address change, etc.

 

Final Sales:

All sales are final on discontinued, clearance & “as is” Products.