Return Policy
Return Policy:
- You may return new, unopened items for a refund within 30 days of delivery.
- Refunds will be issued within 14 days of request. Credit card processing fees will not be refunded on customer remorse returns.
Return Limitations:
- Product must be in the same condition as shipped.
- Product must be returned in original carton with packaging.
- Product that is shipped un-assembled must be returned the same way.
- Product must be unused and unopened.
- Customer must have provided written notice of incomplete or damaged product within 48 hours of receipt.
- Non - resalable product is not returnable.
Restocking Fee:
24% restocking fee will be deducted from refund for restocking.
Shipping for returns:
Customer is responsible for the cost and related shipping charges for returned item/order, which is deducted from refund. Customer is responsible for all shipping labels.
Exchanges:
Not accepted.
Non-refundable freight charges:
Customer shall be responsible for outbound freight and handling charges incurred in connection with the original shipments of the Product.
Damaged/defective returns:
- Customer must contact us within 48 hours of receipt of the Product. A damaged claim will be submitted to carrier if Product has been damaged in transit.
- Nature of damage/defect should be noted i.e., shelf cracked, top smashed in corner, leg missing, etc.
- Please send photos via email.
- Replacement orders for damaged or missing parts will be shipped within 3 business day upon request with no additional charge.
- Damages must be noted on the bill of lading/waybill upon deliver otherwise the customer assumes full responsibility of the damaged Product(s).
Buyer’s remorse returns:
- Reason should be noted i.e., changed mind, doesn’t like, etc.
- 24% restocking fee will be deducted from refund for restocking.
Order Cancellations:
Cancellations or any changes to an order must be noted i.e., item change, address change, etc.
Final Sales:
All sales are final on discontinued, clearance & “as is” Products.
