Stone County Ironworks Shipping
Stone County Ironworks Shipping:
Lead Times: ~ 6 weeks (Made to Order)
Stone County Ironworks Return Policy:
- You may return new, unopened items for a refund within 30 days of delivery.
- Expect to receive your refund within four weeks of shipping your package to Stone County designated return shipper.
Return Limitations:
- Custom Made and Custom Finished items not eligible for return.
- Product must be in the same condition as shipped.
- Product must be returned with original packaging.
- Product that is shipped un-assembled must be returned the same way.
- Product must be unused.
- Customer must have provided written notice of incomplete or damaged product within 48 hours of receipt.
- Non - resalable product is not returnable.
Restocking Fee:
20% restocking fee will be deducted from refund for restocking.
Shipping for returns:
Customer is responsible for the cost and related shipping charges for returned item/order, which is deducted from refund.
Non-refundable freight charges:
Customer shall be responsible for outbound freight and handling charges incurred in connection with the original shipments of the Product.
Damaged/defective returns:
- Nature of damage/defect should be noted i.e., shelf cracked, top smashed in corner, leg missing, etc.
- Please send photos via email.
- Because of the durable nature of iron, often times a damaged box does not indicate a damaged product.
- If you receive a damaged package, ask the shipper to let you inspect the product before signing.
- If the product is damaged, refuse the shipment and note the damage on the bill of lading (BOL).
- This will help us hold the shipper accountable for handling damages, and keep costs as low as possible.
Order Cancellations:
Cancellations or any changes to an order must be noted i.e., item change, address change, etc.
NOTE: See the General Shipping & Return Policy for further procedure guidelines in addition to this page.
