Sunset Trading Shades of Gray Buffet & Hutch

Standard shipping is FREE for all orders to the 48 contiguous states

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) is/are on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) is/are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@kitchenintrigue.com

** Note: Lead times vary from supplier to supplier. Please see your product page for specific lead times.

Freight Shipping Policy:

We do everything we can to make sure that your package arrives in the same condition as the condition it came from the manufacturer. Any product damage or loss is the responsibility of the shipping company and not Kitchen Intrigue. Before you sign the waive bill, please make sure you inspect your package. Once you sign the waive bill, you sign away liability from us. Once you sign the waive bill and accept that shipment as non-damaged, we cannot accept a return.
 

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to returns@kitchenintrigue.com and we will process an insurance claim on your behalf.
 

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
 

Additional Notes:

• We currently only ship to the 48 contiguous United States
• We cannot ship to P.O. Boxes or Military APOs
• Most products ship UPS or FedEx.
• We partner with multiple resources to ship products for free. Usual ship times are estimates. Actual ship times may vary and are dependent on current stock levels.
• Product lead times are dependent on a shipping point and final delivery destination. Lead times are estimated on each product page.
• We are not responsible for shipping delays due to bad weather, information errors, late changes to orders, the fault of manufacturer, or delivery carrier.

If you have further questions, please contact us and we will be happy to assist you!

Did you find a lower price elsewhere? 
We strive to guarantee the absolute best prices online. If you find another online store that offers a lower price than us within six (6) months of your purchase date, please contact us and we will refund your original payment for the difference.

Did you find a lower price within our website?
We want you to feel confident that you are getting the most competitive price for the product you are purchasing. If you find that our own website has a lower price for the same item you have ordered within six (6) months of your purchase date, we will refund the difference as well.

To request your partial refund, simply e-mail us at sales@kitchenintrigue.com with: 

Subject Line: Price Match Guarantee Inquiry

Email Body:

• Your name, email address, and phone number
• The name and link to the same product on our website, Or
• The name and link to the web address of our competitor
• Your order number (if you already placed your order with us)
• Details of the product (Brand and SKU) and the competitor's advertised Price

We will process the credit accordingly and notify you via e-mail of any price adjustment. 

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions, such as rebates and buy-one-get-one-free offers, are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online-only store, they may not have a physical retail store location
• The website cannot be a discounter or auction website (i.e., eBay, Overstock, Amazon, Jet, Wayfair, etc...)
• The competitor must be an Authorized Retailer for the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

The Price Match Guarantee Policy excludes these brands:

• Winsome Wood
• Sunset Trading